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SealCity of Beaumont, CA
550 East 6th Street
Beaumont, CA 92223
Contacting Us
Emergency Calls
In order to help best serve the public, the Communications Center asks that you use the 911 emergency line only when there is an immediate risk to life or property. Some examples of times when it is appropriate to dial 911 are:
  • Any medical emergency 
  • In-progress or just-occured crimes 
  • Any crime involving weapons (guns, knives, clubs, broken bottles) 
  • Domestic violence - in-progress or threatened 
  • Any vehicle accident involving injuries 
  • Anytime a suspect is still in or near the area

When You Call
To help dispatchers prioritize your call and to provide the responding officers with the information they need, everyone is asked a standard set of questions. Your dispatcher will need to know: 
  • Location of the problem - Even though your telephone number and address should be shown on the dispatcher’s console, we will want to confirm that the address is correct. Also, you may be calling from a location that is different from the address where you are calling. Be sure to give your telephone number and extension to the dispatcher.
    Important note: If you are calling 911 from a cellular telephone, your call is automatically routed to the California Highway Patrol (CHP). You must advise the CHP dispatcher of your location and type of emergency so that your call may be rerouted to the proper 911 agency.
  • Type of problem - The dispatcher will need to know if you are reporting an emergency or something that is not an emergency. You will be asked for a basic description of what occurred and, if applicable:
    • Time that the incident happened
    • A description of the suspect, including clothing
    • Whether a weapon was involved and, if so, what type
    • A description and direction of travel of any vehicle involved 

Give the dispatcher all of the information available to you. Do not leave out information because you don’t think that it is important. The more we know about an incident, the more effective we can be in helping you.The information you provide increases the safety of all involved, including the police officer responding to your call. Please remain calm and answer the questions to the best of your ability. Remember that it is vitally important that as much information be given to ensure a quick and safe response by the Police Department.

Non-English Speakers
If a person does not speak English the 911 system allows calls to be transferred to an interpreter who can translate many different languages.
If You Call By Mistake
If you call 911 by mistake, do not hang up! Tell the dispatcher that you called by mistake and that you do not have an emergency. Any time a dispatcher receives a 911 “hang-up,” the caller must be contacted to be sure that no actual emergency exists. This may require that an officer be needlessly dispatched to your home or office to ensure the well-being of all persons there. 

Non-Emergency Calls
If you are calling to report a crime that has already occurred at some time in the past, or to ask a question, please call the non-emergency line at 951-769-8500. This direct number to the dispatch center is available 24 hours a day to handle calls for the police and fire departments. Some examples of times when it is appropriate to use the non-emergency number are:
  • Past auto theft
  • Past vehicle burglary
  • Past theft of property
  • Noise problems (parties, music, etc.)

Remember, that if you need to ask a general information question, call 951-769-8500.

Citizen Complaint Forms
The public’s trust, confidence, and support are vital to successful police service. The public is entitled to have ready access to the police administration that is sworn to serve them. This access will help foster public understanding and acceptance of police procedures, and aid in the detection or correction of improper or undesirable practices.